At Strategic Benefits Solutions, the focus on customer service. Each client has a dedicated team that is responsible for maintaining total client satisfaction. Examples of what you can expect from your service team:

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• Annual, quarterly or monthly onsite enrollment and education meetings.

• Question and answer sessions for new or current employees and spouses as requested.

• Assistance with claims issues, benefit plan questions, explanation of benefits (EOB) questions.

• Advocates on behalf of a member during claim disputes – one account manager for your employee via phone, email or in-person meetings.

• Accurate processing for enrollment, new hires, terminations or changes.

• Guidance about FMLA, HIPAA, COBRA, Medicare, and other mandates that may affect your organization.

• Client web portal for enrollment and claim forms specific to your group benefits.

• Client web portal for Plan summaries certificates and member inquiries.

• Research, reconciliation and auditing of employer billing questions, adjustments and errors.

• Assistance during collective bargaining negotiation.