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About Strategic Benefits Solutions 

At Strategic Benefits Solutions, the focus on customer service. Each client has a dedicated team that is responsible for maintaining total client satisfaction. Examples of what you can expect from your service team:

  • Annual, quarterly or monthly onsite enrollment and education meetings.

  • Question and answer sessions for new or current employees and spouses as requested.

  • Assistance with claims issues, benefit plan questions, explanation of benefits (EOB) questions.

  • Advocates on behalf of a member during claim disputes – one account manager for your employee via phone, email or in-person meetings.

  • Accurate processing for enrollment, new hires, terminations or changes.

  • Guidance about FMLA, HIPAA, COBRA, Medicare, and other mandates that may affect your organization.

  • Client web portal for enrollment and claim forms specific to your group benefits.

  • Client web portal for Plan summaries certificates and member inquiries.

  • Research, reconciliation and auditing of employer billing questions, adjustments and errors.

  • Assistance during collective bargaining negotiation.

Meet the Solutions Team

T. Cary Jennings

Strategic Benefits Solutions

Strategic Payroll Services

Brad HS_edited.jpg

Brad Harshaw

Strategic Payroll Services

Alan Hoffmann

Strategic Payroll Services

Signature Insurance Services

Suzanne Jennings
Principal, Account Administrator

Strategic Benefits Solutions

Martha Kinnaman
VP of Account Management

Strategic Benefits Solutions

Strategic Business Services

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